Privacy Policy
& SMS Terms
Effective September 13, 2026 · Updated October 24, 2026
This policy describes how Pinnacle Ridge Roofing & Exteriors ("we," "us," or "our") handles information submitted through our website inspection form and our optional customer text messaging program.
Information we collect
When you request an inspection, we collect your name, phone number, email address, and property address. We also record when and from which page you submitted the form, whether you chose to receive text messages, and the consent wording shown to you. With the request’s unique reference, we store the public IP address provided by our hosting network, available approximate city, region, country and time zone, browser-reported User-Agent information, and the server-recorded submission timestamp. These details are included in the inspection notification sent to our office through Resend for inquiry verification and spam prevention. IP-based location is approximate and may reflect a VPN, mobile carrier, or proxy rather than your physical location. Browser information is client-reported and is not a verified identity. The form also uses a separate short-lived hashed identifier for rate limiting.
How we use your information
We use your information to respond to your inquiry, coordinate inspections and appointments, discuss requested estimates and projects, maintain business and consent records, and protect the form against abuse. Submitting a phone number alone does not enroll you in text messages.
Service providers and address suggestions
Our website hosting and data-storage providers process information to operate this site. When you type in the address field, your search text is sent to Photon, an OpenStreetMap-based address search service; that service also receives technical information needed to respond to the request. You may enter an address manually if no suggestion is available. The website loads fonts from Google Fonts, which receives the technical information needed to serve those fonts.
We may use customer-management, integration, and messaging providers, including Zapier and Roofr, to manage inquiries and deliver communications on our behalf. These providers may process the information needed to perform those services. We may also disclose information where legally required or necessary to protect rights and security.
Mobile information and consent
We do not sell or rent your mobile number or text messaging consent. Mobile information is not shared with third parties or affiliates for their marketing or promotional purposes. Text messaging opt-in data and consent are not shared with third parties for their own purposes. We may provide the information necessary to our messaging service providers and carriers solely to deliver and support messages on our behalf, or where required by law.
SMS Terms
Our customer messaging program is operated by Pinnacle Ridge Roofing & Exteriors. You may opt in by checking the optional text messaging consent box on our inspection form and submitting it. The checkbox is not preselected. You can request an inspection or purchase services without consenting to texts.
- Message types: Customer-service messages about your inspection, appointments, requested estimates, and project updates, including messages sent using automated technology. This opt-in does not authorize promotional or marketing texts.
- Frequency and charges: Message frequency varies with your inquiry or project. Message and data rates may apply according to your mobile plan.
- Opt out: Reply STOP to a text message to stop receiving messages. A final confirmation of your opt-out may be sent. You may also contact us using the phone or email below to withdraw consent.
- Help: Reply HELP to a text message, call (704) 685-0609, or email Office@PinnacleRidgeRoofing.com.
- Delivery: Messaging depends on your carrier and device. Delivery is not guaranteed; carriers are not liable for delayed or undelivered messages.
Retention, security, and your choices
We retain inquiry and consent records as needed for customer service, business records, and applicable legal requirements. We use access controls to protect submitted information, but no method of transmission or storage is completely secure. Contact us to request access to or correction of your information, ask about deletion, or change your communication preferences. Some records may need to be retained for legal or legitimate business purposes.
Contact and policy updates
Pinnacle Ridge Roofing & Exteriors
Denver, North Carolina
(704) 685-0609
Office@PinnacleRidgeRoofing.com
We may update this policy by posting a revised effective date on this page. An update does not expand your text messaging consent beyond the subjects you agreed to receive.